It's Complicated Cruise Terms and Conditions
PLEASE REVIEW THE FOLLOWING IMPORTANT INFORMATION:
1. REVIEW OF TRAVEL DOCUMENTS: Please review your documents immediately upon receipt, and contact TravelStore if there are any questions. It is your obligation to review trip documents for accuracy.
2. PROOF OF IDENTITY — The Transportation Security Administration (TSA) requires all travelers to carry a government-issued identification card to board a flight. The name, date of birth and gender that appears on your identification must exactly match the same such data listed on your airline ticket and in the booking record. Failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing one to miss their flight.
For travel anywhere outside of the U.S. a passport is required, valid for at least six months following your return home. Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202.647.5225 or by visiting the State Department’s web site. Depending upon destination and traveler’s nationality, one or more visas may be required. For assistance with visa services please contact VISA HQ. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements.
3. FLIGHT CHECK-IN: Due to enhanced security it is recommended you check in a minimum of 1 to 1-1/2 hours prior to your scheduled departure time for domestic flights, and 2 to 3 hours prior to your scheduled departure time for international flights.
4. RECONFIRMATION OF FLIGHTS: Schedule changes do occur. Please reconfirm flight times at least 24 hours prior to your scheduled departure time for domestic flights and up to 72 hours prior for international flights. Failure to use a reservation may result in automatic cancelation of all continuing and return flights as well as forfeiture of fare.
5. EXCURSION, PROMOTIONAL AND GROUP FARES: Many fare types involve restrictions. Changing any aspect of one’s travel arrangements may result in the payment of additional money. Obtain agency or airline assistance before making changes. In addition, some group tours are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.
6. CHANGE OF PLANS: If your plans change, contact TravelStore or the carrier/supplier directly for assistance. Depending on the fare type, you may be able to apply the value of any unused tickets towards a new ticket. Additional fees may apply for any changes. If an airline issues a refund directly, please be sure to ask for a receipt.
7. ACCOMMODATIONS are usually confirmed on a guaranteed payment basis. Inquire about the property’s cancelation/change policy before you commit. Policies vary. No shows may result in being charged one night’s lodging.
8. TICKETS: Most all air tickets are electronic (e-tickets) and will require you provide proper photo ID and flight information upon check-in. It is the passenger’s responsibility to notify TravelStore if an e-ticket is not used. Paper tickets that are lost, stolen, or destroyed must be paid for until a refund is obtained from the carrier and are subject to airline and/or agency fees. If you have an unused paper ticket, please contact TravelStore to verify refund eligibility or additional instruction.
9. PRICES are subject to change due to currency fluctuations, tariff changes or increase in operational costs and prior to payment in full. Prices will not increase after full payment when there is an air component included as part of a package, except for charges resulting from a government imposed fee and tax. Otherwise, travel suppliers may add charges, such as a fuel surcharge, taxes, fluctuations in foreign exchange markets, or other assessments. We are required by law to secure your consent and your authorization of TravelStore to charge your credit card for such additional amounts due to an increase in cost for one or more of the travel components of the travel services purchased that is mandated by airlines, cruise lines or land operators or travel service providers.
Travelers should be aware certain air carriers, and in some cases other suppliers, may operate under Chapter 11 bankruptcy protection. TravelStore recommends the use of a credit card as method of payment as this may offer the opportunity to dispute a charge should a vendor cease operating.
10. FLIGHT DISCLAIMERS RE: HAZARDOUS MATERIALS AND INSECTICIDE SPRAYING
a) Under Federal law, passengers are prohibited from bringing hazardous materials on the aircraft, such as aerosols, fireworks and flammable liquids. If you do not understand these restrictions, please visit the FAA’s prohibited items webpage for more information.
b) Whether or not the flight itinerary is subject to insecticide spraying prior to the flight or while you are on the aircraft, Federal law requires that we refer you to the Dept. of Transportation’s DOT’s disinfection website.
11. AIRLINE BAGGAGE POLICIES AND FEES
Each airline governs the amount of baggage any passenger may bring and/or check in for its flights, as well as the baggage fees it imposes. You can check here for individual airline baggage policies.
12. CANCELATION FEES are imposed on most trips by the service provider or vendor involved (airline, hotel, cruise line, transfer company, sightseeing operator, etc.). In some cases, there is NO REFUND once booking is made and paid for. All cancelation requests must be sent to TravelStore in writing. Your right to a refund if you change/cancel your plans is limited. If TravelStore is obligated to completely cancel your travel arrangements, the liability of TravelStore will be limited to a refund of all monies paid by you and then held by TravelStore. Each vendor or supplier of services may have their own specific terms and conditions that apply to your booking. Cancelation penalties are advised at time of booking and provided to you with your confirmation. If you have any questions, or any penalties are unclear, please contact your TravelStore agent.
13. PROCESSING FEES: TravelStore or third parties impose processing fees for many transactions. A transaction is defined as: a reservation, ticketing, ticket exchange, refund, void, or any other service provided by TravelStore and/or its affiliates. If a credit card charge is disputed and the charge is found to be valid, TravelStore will apply an additional handling fee.
14. NOTICE OF RESPONSIBILITY – TravelStore acts solely as an agent for the actual suppliers of travel services being requested or arranged, and is not the source or supplier of such services. As such, TravelStore is not responsible for any damages, loss, delay, injury or accident due to any act or default on the part of any company or person engaged in providing transportation, lodging, sightseeing or other services. TravelStore will advise customers the names of suppliers who are responsible for providing travel services being purchased, and their names will appear in the information supplied. TravelStore will neither be responsible for monies not in its possession, nor responsible for any fluctuations in fares or rates or price differentials from the tariff offered to and accepted by the customer. TravelStore is not responsible for cancelation of any service(s) and/or refunds from any suppliers or carrier that ceases operation.
The payment of any partial or full payment for a reservation shall constitute consent to the use of those suppliers and agreement neither to hold TravelStore liable for any injury, damage or loss on account of any conditions, actions or omissions that are beyond its reasonable control, nor hold TravelStore responsible should any of these suppliers: 1) fail to provide the travel services purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes any sort of personal injury, damage, delay or inconvenience.
15. TRAVEL INSURANCE: The purchase of travel insurance is recommended to cover to help cover unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. Travel insurance may be purchased anytime prior to departure.
The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276.
16. SMART TRAVELER: If traveling internationally, and as a precaution, we recommend signing up in the Smart Traveler Enrollment program to register your travel information with the U.S. Department of State.
17. INTERNATIONAL HEALTH: To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC’s Web site.
18. PRIOR CONVICTIONS: U.S. citizens should be aware certain countries permit immigration authorities to deny entry to foreigners if they have been charged or convicted of a serious crime (e.g. Mexico) or, in some cases, even a DUI or misdemeanor (e.g. Canada). Please check with the consulate for your destination if applicable.
19. DUPLICATE BOOKING: TravelStore discourages duplicate booking requests which may cancel out your reservations. In such cases, TravelStore will not be responsible for any loss of confirmed space.
20. PAYMENT OF INVOICES is due upon receipt. All unpaid invoices past due are subject to a late payment fee at the rate of 11/2% per month, in addition to any other collection fees. If suit is instituted to collect, purchaser agrees to pay all attorney’s fees and costs.
21. GROUP HOST: A minimum of forty-eight (48) paid passengers are required for Renato Mariotti and Asha Rangappa to travel as onboard hosts. In the event of unforeseen circumstances such as illness, family emergencies or acts of God and both hosts unable to travel, there are no refunds or cancellation fee waivers due to passengers should this occur within Oceania’s cancellation and refund guidelines. TravelStore will make every effort to reschedule another cruise or arrange an alternative opportunity for passengers to meet them, but we are not obliged to do so. If one of two hosts are still able to travel, the group cruise will continue as planned.
22. PAYMENT INFORMATION: A $500 deposit per person and TravelStore’s Assurance Plan payment is due at time of booking to secure a reservation. Your reservation will then be processed and confirmed once your deposit is received and you submit your agreement to these Terms & Conditions. A confirmation will then be emailed to you. For credit card payments, we do not presently have a secure online payment option. Your TravelStore advisor can take your information by phone, or you can mail us a check. Full payment due by: February 13, 2025
23. OCEANIA’S TERMS AND CONDITIONS: *Offers and fares are subject to change. All fares are per person in U.S. dollars, valid for residents of United States and Canada, based on double occupancy (unless otherwise noted) – except fares for Solo category are for a single traveler and are based on single occupancy – for new bookings only and may be withdrawn at any time. Free Internet amenity does not include streaming and includes a login for the first two devices per stateroom. Visit OceaniaCruises.com/internet for more details. Not all promotions are combinable. 2 for 1 fares are based on published Full Brochure Fares; such fares may not have resulted in actual sales in all suite and stateroom categories and do not include optional charges as detailed in the Guest Ticket Contract which may be viewed, along with additional terms, at Oceania Cruises.com. The privacy and protection of personal data is very important to us, and we collect, use, share and secure that data as described in our privacy policy, which is available on our website at OceaniaCruises.com/legal/privacy-policy. Oceania Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and surcharges at any time. Ships’ Registry: Marshall Islands. All special events, fares and offers apply to bookings only made through TravelStore. Oceania Cruises and TravelStore reserves the right to revise any errors on the flyer. Dates, prices & itinerary are subject to change. Click to review
Oceania Cruises full terms & conditions. Oceania Cruises Cancellation Policy: All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees.
181 days or more prior to departure $150.00 per person
180 to 151 days prior to departure 21-Jan-25 to 19-Feb-25 $500.00 per person
150 to 121 days prior to departure 20-Feb-25 to 21-Mar-25 25% of full fare
120 to 91 days prior to departure 22-Mar-25 to 20-Apr-25 50% of full fare
90 to 61 days prior to departure 21-Apr-25 to 20-May-25 75% of full fare
60 days or less prior to departure 100% of full fare per person Cancellation charges also apply to additional charges for upgrades, transfers and other pre-purchased services. After travel begins, there is no refund for unused services, or unused portions of cruise or cruise/tour.
Group Host: A minimum of forty (40) paid passengers are required for Renato Mariotti and Asha Rangappa to travel as onboard hosts. In the event of unforeseen circumstances such as illness, family emergencies or acts of God and both hosts unable to travel, there are no refunds or cancellation fee waivers due to passengers should this occur within Oceania’s cancellation and refund guidelines. TravelStore will make every effort to reschedule another cruise or arrange an
alternative opportunity for passengers to meet them, but we are not obliged to do so. If one of two hosts are still able to travel, the group cruise will continue as planned.
‘At Your Service’ – Stress-Free Vacation Assurance Plan – The most important element in working with you is your TRUST. As an employee-owned company, each of us is personally invested in doing the best for our clients. Before planning your trip, we offer a complimentary consultation so you can get to know the TravelStore Expert you will be working with, how we might best meet your travel needs, and if we are a good fit for you. Click to read more about how we work and our Terms & Conditions.
Travel Store Inc. (dba TravelStore) is registered as a seller of travel with the Attorney General of the State of California pursuant to Section 17550 of the California Business and Professions Code, under registration #2002736-10. 17Sep23
TravelStore is a participant in the California Travel Consumer Restitution Corporation (TCRC):